Refund Policy

Refund Policy

Last updated: August 22, 2026

This Refund Policy explains how I Love Exhibitor handles refund, replacement, correction, and delivery issue requests for digital exhibitor data and event data products.

1. Digital Product Notice

Our datasets are digital products delivered in CSV, Excel, or similar electronic formats. Because digital files can be accessed, copied, downloaded, and used immediately after delivery, refunds are not automatic after a file has been delivered. However, we review legitimate issues fairly and may provide corrections, replacements, credits, or refunds where appropriate.

2. Eligible Issues for Review

  • You purchased the wrong dataset and contact us before delivery starts.
  • The delivered file is corrupted or cannot be opened.
  • The delivered file is missing fields that were clearly included in the purchase agreement or product page.
  • The delivered dataset is materially different from the event or location purchased.
  • A verified delivery error occurred on our side.
  • There are confirmed hard-bounce or invalid records that qualify for replacement review.

3. Replacement and Correction First

For most data quality issues, our first step is to correct the file, provide replacement records, or deliver a revised dataset. This helps customers receive the business value they purchased while accounting for the changing nature of public event information.

4. Timeframe to Report Issues

Please report delivery, file, missing-field, or quality issues within 14 days of receiving the dataset. Requests submitted after this period may still be reviewed, but eligibility for replacement, credit, or refund may be limited.

5. Non-Refundable Situations

  • You changed your mind after receiving the digital file.
  • You no longer need the dataset after delivery.
  • You expected fields that were not listed, promised, or approved before purchase.
  • Your campaign results, outreach response rate, sales conversion, or marketing performance did not meet expectations.
  • Third-party event details changed after the dataset was prepared.
  • You used, exported, shared, or imported the delivered data and then requested cancellation.

6. How to Request Help

To request a refund review, replacement, or correction, use our Contact Us page: https://iloveexhibitor.com/contact/. Include your order details, event name, issue description, and any supporting information such as bounce logs or screenshots.

7. Review Outcome

After review, we may provide one or more of the following: corrected file, replacement records, alternate event dataset, store credit, partial refund, or full refund. The outcome depends on the issue, delivery status, file usage, and evidence provided.